Ronaldo Richieri

links for 2011-09-20

• Survey Module – OTRS-Wiki
  (tags: otrs survey ibmr itnx)
• Re: [dev] Service Level Agreement or Services linked to Queues
  Post que fiz solicitando a associação de filas e queues no OTRS. Martin respondeu.
  (tags: otrs queue service itnx ibmr)
• http://users.otrs.com/%7Eme/Kernel_System_Ticket.pm_2-3-ACL-RegExp
  Arquivo Ticket-ACL modificado a meu pedido pelo Martin do OTRS, de tal forma que as ACLS aceitassem REGEXP
  (tags: otrs queue service)
• Re: [otrs] [SOLVED] Queue <> Services relationship
  Como associar filas e serviços no OTRS. Mais uma pista…
  (tags: otrs queue service itnx ibmr)
• OTRS User Forums • View topic – customer frontend ticket template
  Como trabalhar a interface do OTRS com javascript para filtrar combos e select box's
  (tags: otrs javascript ibmr itnx)
• OTRS User Forums • View topic – How To show freetext for specific Queues for Customers
  Como mostrar campos livres na interface do OTRS
  (tags: otrs freetext)
• Re: [otrs] What are SLA and Services?
  Uma idéia de como montar uma pesquisa ou survey no OTRS…
  (tags: otrs itnx ibmr survey)
• OTRS User Forums • View topic – Roles
  Um bom artigo sobre Grupos, papéis (roles) e usuários
  (tags: otrs groups roles ibmr itnx)
• OTRS User Forums • View topic – Implementation concept for support center
  Um bom post com conceitos sobre grupos, empresas e clientes no OTRS
  (tags: otrs itnx ibmr)